Select committee: Transport Committee

Managing the impact of street works

Closed Opened 6 Dec 2024 Closed 4 Mar 2026 7 recommendations 11 conclusions
Inquiry scope (the committee's words)
Street works are works carried out by utility companies to install, repair or maintain their services, which involve digging up roads or pavements. (These are distinct from works being done to the road itself). Although necessary to provide utility services, street works can be disruptive to road and pavement users and can affect surface quality in the long term. This inquiry will look at the effects of street works on surface quality and maintenance costs, and how well local authorities are able to manage disruption for road and pavement users. This will include looking at the processes used for notification of works and issuing permits, and whether there are further opportunities to minimise the impact of street works. Please read the call for evidence for more detail about this inquiry .

Where it stands

The inquiry is closed, opened 6 December 2024.

The committee has published 1 report, most recently 2nd Report - Managing the impact of street works on 3 July 2025.

The government's response

Published 12 September 2025. The deadline was 3 September 2025.

Summary written by Accountability Index from the government's response. It is not the government's own words.

The Government says it "welcomes" the Committee's report and responds to each recommendation, generally agreeing with the aims while mostly favouring review, evaluation and engagement with industry over the specific changes proposed.

  • On overrun charges for leaving signs in place, it agrees that doing so "can cause unnecessary disruption" but says a full charge "may not always be appropriate in every circumstance". It will review whether the £100 reduced charge "remains proportionate and effective".
  • On reinstatement guarantee periods, it says it is right to evaluate the 2023 performance-based inspections regime "before considering the need for further changes", and will evaluate it "next year".
  • On a Street Works Commissioner, it says a new arm's length body "appears inconsistent" with its review of such bodies, but it remains "open to exploring ways to improve the existing system" and will engage with HAUC (UK).
  • On lane rental, it says extending powers universally could lead to "an inconsistent and fragmented approach". It consulted on devolving approval powers to Mayoral Combined Authorities and will publish results and next steps "in due course".

Read the government's response ↗ Report an error

Recommendations and conclusions 18 shown

1: Street works create widespread disruption and accessibility challenges for road and pavement users.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
Street works are essential for many of the services we rely upon, such as running water, energy and internet access, but they can cause widespread issues for road and pavement users alike. Street works can disrupt people’s journeys, including through congestion, delays and road closures which affect drivers, cyclists and bus users. The patchy, uneven surfaces which can be left behind once works are complete, and barriers and signs left in place for excessive periods, can be problematic for road users and worsen accessibility on pavements. (Conclusion, Paragraph 21)

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4: Department lacks transparency on DPTAC's impact on street works accessibility safety code.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
In our report about accessibility in transport, we asked for more transparency about the impact that the Disabled Persons Transport Advisory Committee (DPTAC) has on the Department’s decision-making. This is important for providing assurance that policy processes in respect of accessibility have been robust and meaningful. It was disappointing that the Minister and Deputy Director were unable to provide specific information about DPTAC’s feedback on the Safety Code of Practice for street works or how the draft had been changed in response to it. (Conclusion, Paragraph 27)

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5: Set out specific changes to Safety Code for improved street works accessibility, incorporating DPTAC advice.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
We ask the Department to set out specific changes that have been made to the new Safety Code of Practice to improve accessibility during street works and how advice from DPTAC has been incorporated. (Recommendation, Paragraph 28) 31 Managing the impact on roads and pavements

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6: Department failed to investigate financial impacts of increasing guarantee period despite commitment.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
It was disappointing to hear that, having said in 2019 that further investigation was needed into the financial impacts of increasing the guarantee period, the Department has not undertaken any further work on the issues. This is an inefficient use of a resource-intensive consultation process. (Conclusion, Paragraph 36)

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7: Two-year guarantee for street works reinstatements proves inadequate given local authority budget constraints.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
Local authority budgets for road maintenance are stretched thin; they can ill afford the expense of making good reinstatements which are not up to scratch. We note the concern about increasing costs being reflected in utility bills, but there is a balance to be struck: good quality road and pavement surfaces are also in consumers’ interests. A two-year guarantee for a publicly-maintained asset is inadequate, especially since reinstatements which meet the standards tend to last more than ten years. (Conclusion, Paragraph 37)

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8: Increase standard guarantee period for all excavations to five years and fine companies for repeat repairs.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
The current guarantee period of two or three years for reinstatements after works, the latter being for deep excavations, is too short given that reinstatements should last more than ten years if carried out correctly. The Department should increase the standard guarantee period for all excavations up to five years, as was considered in its 2019 consultation. Utility companies should also face fines for any secondary remedial work that is required to the road or pavement within five years, as a penalty for the unnecessary disruption caused. These policies combined would create a greater incentive for works to be completed by utility companies to the right standard and relieve some of the pressure on highway authorities, which in some cases have to repair poor reinstatements after just two years. (Recommendation, Paragraph 38)

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9: Reinstatement defect inspection process ineffective due to weak incentives for utility companies.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
The process whereby authorities inspect reinstatements for defects after works are complete is not working as well as it should be, with weak incentives for utility companies to fix the defects promptly, or at all, once they have been found during an inspection. (Conclusion, Paragraph 44)

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10: Introduce timescales, escalating fines for faulty reinstatements, and lift the two-cycle inspection cap.

Recommendation · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Recommended (the committee's words)
The Department should introduce timescales for companies to repair faulty reinstatements, with meaningfully increasing fines if they fail to do so on time. The fine should increase each time a deadline has not been met, and the company responsible should also pay the Department a sum equivalent to the cost of compliance after the first exceeded deadline. The two-cycle inspection cap should also be lifted so that there is no limit on the number of inspections which can be carried out. This would provide an ongoing financial incentive for a defective reinstatement to be fixed by the 32 company which created the issue, instead of expecting authorities to repair it themselves and charge the costs back to the company, which would end up nullifying the guarantee period. (Recommendation, Paragraph 45)

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11: Existing street works dispute resolution process inefficient, leading to resource-intensive legal disagreements.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
The current dispute resolution process does not seem to be working well. Disagreements relating to the interpretation of street works legislation can end up as legal disputes which are resource intensive for authorities and utility companies alike. (Conclusion, Paragraph 53)

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12: Consider establishing a Street Works Commissioner or alternative independent dispute resolution function.

Conclusion · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Concluded (the committee's words)
The Department for Transport should consider setting up a Street Works Commissioner in England to help ensure the consistent application and interpretation of legislation, provide an option for independent dispute resolution and monitor performance across the sector. This would provide clarity for the street works industry and help promote good practice. If the Department considers this approach too costly, it must identify and put in place an alternative approach to ensure that common areas of dispute can be resolved efficiently by an independent, central function whose decisions can be communicated and applied across the sector. (Recommendation, Paragraph 54) Managing disruption

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14: Consult on amending urgent works permit definitions and introducing fines for permit misuse.

Recommendation · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Recommended (the committee's words)
Immediate urgent and immediate emergency permits are an essential tool, but they should be used in situations when there is a genuine need or plan to urgently fix a problem. The Department for Transport should consult on how the use and definition of urgent works could be amended to prevent the use of these permits for works which are known about by utility companies well in advance or do not require instant attention, such as a low level waterpipe leak. Options could include introducing a new category of immediate permit which accommodates work to maintain the supply of a service but is not going to be fixed immediately, or reforming immediate permits so that the level of advance warning required is linked to the severity of disruption. The Department should consider whether fines could also be used against companies which are found to have misused immediate permits. (Recommendation, Paragraph 64)

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15: Mandate utility companies to share upcoming work plans earlier, improving coordination with authorities.

Recommendation · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Recommended (the committee's words)
Collaboration and coordination of works between utility companies and local authorities relies on sharing information on upcoming works well in advance. There are currently no requirements on utility companies to share plans for their upcoming work with local authorities. The Department should introduce requirements for utility companies to share their plans 33 for upcoming work at the earliest opportunity, such as by making forward planning notices mandatory. The Department should keep under review how effectively this increases collaboration in practice. If it does not, the Department should develop options for tools to mandate collaboration when necessary, such as giving local authorities ability through permit conditions to enforce site-sharing. (Recommendation, Paragraph 69)

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16: Support development and promotion of apps using accurate open-source data on street works.

Recommendation · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Recommended (the committee's words)
Up-to-date information on local street works is essential for the public, whether residents or road users. The Department should support the development and promotion of apps which make use of open source data, and ensure that the data is accurate, comprehensive and up-to-date. (Recommendation, Paragraph 70)

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17: Ensure early notification and coordinated planning of utility connections for new housing developments.

Recommendation · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Recommended (the committee's words)
Coordination of street works for new housing developments is not happening as often as it should. The Department for Transport should work with the Ministry of Housing, Communities and Local Government on how best to ensure that authorities are notified at an early stage of, and have an opportunity to coordinate, the plans for utility connections to new housing developments. This should include requirements for housing developers and utility companies to share plans and timelines for installation of utility infrastructure to new housing developments, and setting out guidance to minimise transport disruption from such works. (Recommendation, Paragraph 74)

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18: Encourage and support more local authorities to implement lane rental schemes without Secretary of State approval.

Recommendation · 2nd Report - Managing the impact of street works · Addressed to Department for Transport

Recommended (the committee's words)
Lane rental schemes have worked well and can be a useful tool for authorities to manage disruption on their busiest stretches of roads. The Department for Transport should go further to encourage and support more local authorities to set up lane rental schemes by allowing all relevant authorities to do so without the need for approval from the Secretary of State. Lane rental guidance from the Department should also encourage schemes that are set up in such a way as to incentivise the speedy completion of works, rather than imposing charges straight away. (Recommendation, Paragraph 81) 34

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Reports

1 report

Oral evidence sessions

3 sessions

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Date Session and witnesses Source
30 Apr 2025
Oral evidence session
Anthony Ferguson · Department for Transport, Lilian Greenwood MP · Department for Transport
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19 Mar 2025
Oral evidence session
Councillor Adam Hug · Local Government Association, Jane James · Shropshire Council, Kate Carpenter · Chartered Institution of Highways & Transportation, Kevin Hamilton · Scottish Road Works Commissioner, Neil Edwards · Kent County Council, Sarah Widdows · JAG(UK), Tony Hemingway · Transport for Greater Manchester
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5 Mar 2025
Oral evidence session
Clive Bairsto · Street Works UK, Emma Vogelmann · Transport for All, Jack Cousens · The AA, Mark Whittaker · Cadent Gas Limited, Mr Keith McNally · Confederation of Passenger Transport (CPT), Till Sommer · Internet Services Providers' Association
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Who gave evidence

15 witnesses

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WitnessOrganisationSessions
Anthony Ferguson · Deputy Director for Traffic and Technology Department for Transport 1
Clive Bairsto · Chief Executive Street Works UK 1
Councillor Adam Hug · Chair of the Local Infrastructure and Net Zero Board Local Government Association 1
Emma Vogelmann · Co-Chief Executive Transport for All 1
Jack Cousens · Head of Roads Policy The AA 1
Jane James · Street Works Policy and Performance Manager Shropshire Council 1
Kate Carpenter · Vice President Chartered Institution of Highways & Transportation 1
Kevin Hamilton · Commissioner Scottish Road Works Commissioner 1
Lilian Greenwood MP · Minister for Roads Department for Transport 1
Mark Whittaker · Head of Works Quality and Management Systems Cadent Gas Limited 1
Mr Keith McNally · Operations Director Confederation of Passenger Transport (CPT) 1
Neil Edwards · Traffic Manager Kent County Council 1
Sarah Widdows · Chair JAG(UK) 1
Till Sommer · Head of Policy Internet Services Providers' Association 1
Tony Hemingway · KRN Highway Asset Manager Transport for Greater Manchester 1

Correspondence

1 letter

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