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Select committee: Transport Committee

Improving the rail passenger experience inquiry

Closed Opened 9 Mar 2016 Closed 3 May 2017

Transport Committee Inquiry on parliament.uk ↗

Inquiry scope (the committee's words)
Lessons must be learned from the woeful experience of passengers on Southern Railway, say MPs on the Transport Select Committee. Rail passengers have been badly let down by Government failure to structure, monitor and enforce franchise agreements and the planning and management of major rail infrastructure projects. Government Response Read the Government response to the report on improving the rail passenger experience Read the Government response to the report on improving the rail passenger experience (PDF 275 KB) The Committee's inquiry looks to identify recommendations to improve the main aspects of a rail journey from the perspective of the passenger: from planning a journey, arriving at a station, making the journey, and any necessary post-journey information.

Where it stands

The inquiry is closed, opened 9 March 2016.

The committee has published 1 report, most recently 6th Report - The future of rail: Improving the rail passenger experience on 14 October 2016.

The government's response

Published 17 January 2017.

Summary written by Accountability Index from the government's response. It is not the government's own words.

The Government's response to the Committee's report on the rail passenger experience agrees with some recommendations, partially agrees with others, and gives no single overall position.

  • On the Thameslink review, the Government "agrees", but says the Secretary of State "will consider whether a further review" is required after Chris Gibb's Project Board reports by the end of 2016.
  • On disabled access and driver only operation, it "partially agrees" and does not commit to the Committee's joint research, instead pointing to ORR research and a DfT/Transport Focus project, with progress to be reported "in mid-2017".
  • On the National Rail Passenger Survey, it agrees "insofar that it shares the Committee's determination" but says "We can give no undertakings on funding until we understand the full cost implications of any change."
  • On fares and ticketing, it agrees and cites an action plan published on 13 December, with an interim report in July 2017 and a final report in December 2017.

Read the government's response ↗ Report an error

Reports

All reports

Evidence

  • 4 oral evidence sessionsLatest 20 July 2016
All evidence

Recent activity

Reports

1 report

Oral evidence sessions

4 sessions

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Date Session and witnesses Source
20 Jul 2016
Oral evidence session
No witnesses recorded 		View ↗
18 Jul 2016
Oral evidence session
No witnesses recorded 		View ↗
5 Jul 2016
Oral evidence session
No witnesses recorded 		View ↗
6 Jun 2016
Oral evidence session
No witnesses recorded 		View ↗