6th Report - The future of rail: Improving the rail passenger experience
- HC No.
- HC 64
- Published
- 14 Oct 2016
- Items
- 0
- Response
- Response document linked Read government response ↗
Select Committee · Transport Committee
Improving the rail passenger experience inquiry
Status: Closed
Opened: 9 Mar 2016
Closed: 3 May 2017
1 report
Inquiry scope
Lessons must be learned from the woeful experience of passengers on Southern Railway, say MPs on the Transport Select Committee. Rail passengers have been badly let down by Government failure to structure, monitor and enforce franchise agreements and the planning and management of major rail infrastructure projects. Government Response Read the Government response to the report on improving the rail passenger experience Read the Government response to the report on improving the rail passenger experience (PDF 275 KB) The Committee's inquiry looks to identify recommendations to improve the main aspects of a rail journey from the perspective of the passenger: from planning a journey, arriving at a station, making the journey, and any necessary post-journey information.Reports
Oral evidence sessions
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Correspondence
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| Published | Direction | Letter |
|---|---|---|
| 17 Jan 2017 | To committee | Letter from Louise Ellman to Paul Maynard regarding GTR’s claims for force majeure, 13 January 2017 |
| 6 Dec 2016 | To committee | Letter from Paul Maynard to Louise Ellman regarding GTR Force Majeure, 29 November 2016 |
| 14 Oct 2016 | To committee | Letter from Paul Maynard to Louise Ellman regarding follow-up questions, 23 September 2016 |
| 14 Oct 2016 | To committee | Letter from Paul Maynard to Louise Ellman regarding follow-up questions, 6 September 2016 |
| 14 Oct 2016 | To committee | Letter from Louise Ellman to Paul Maynard regarding follow-up questions, 9 September 2016 |
| 6 Sep 2016 | To committee | Letter from the Chair to Paul Maynard MP, Parliamentary Under-Secretary of State for Transport, on GTR benchmarks, 23 August 2016 |
| 5 Jul 2016 | To committee | Letter from Dyan Crowther to Louise Ellman regarding amended timetable, dated 4 July 2016 |