Recommendation 143

The Minister for Welfare Delivery, said that ‘information is available through gov.uk [UK Government website] as part of the Universal Credit application, which outlines what Scottish Choices are and how they operate.’352 Margarita Morrison, Area Director, Work and Health Services Scotland of the DWP, also explained that whilst the Department hoped that Work Coaches would make claimants aware of the Scottish Choices,353 the priority for the Department was ‘getting to know the customer’ and ensuring that their first Universal Credit payment was in place and only then would the Department ‘discuss Scottish Choices thereafter.’354 Future roll out of further Scottish Choices