Recommendation 94

We recommend that there should be an increase in resources and support for claimants who struggle or cannot make a claim online—for example telephone and or video call appointments. The DWP should provide more financial resources for the Help to Claim service run by Citizens Advice Scotland to ensure it is fully equipped to deal with the rise in job losses expected as the year progresses. 227 Q178 228 Q178 229 Citizens Advice Scotland (WPS0014) 230 Q208 231 Q208 232 Q208 38 Welfare policy in Scotland 6 Does Universal Credit reduce poverty in Scotland? Adequacy of Universal Credit in Scotland