Source · Select Committees · Scottish Affairs Committee
Recommendation 11
11
Paragraph: 69
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance...
Recommendation
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance in the form of a Scottish welfare service directory to be updated annually. This would allow claimants, organisations (including housing associations and Local Authorities & COSLA), as well as advocacy groups to keep up to date with changes and updates to social security in Scotland and would help implementation of a ‘no wrong door’ policy.
Paragraph Reference:
69
Government Response
Not Addressed
HM Government
Not Addressed
DWP and the Social Security Scotland have recently established a regular Operational Reference Group to look at ways of continuously improving the benefits experience of DWP and Social Security Scotland’s shared customers. The Group will review service delivery issues arising from people looking to access DWP/ Social Security Scotland benefits and consider any improvements for future benefit delivery.