Source · Select Committees · Scottish Affairs Committee
Recommendation 9
9
Paragraph: 67
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social...
Conclusion
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social security. There should be an improvement of communications to claimants on what measures are available to them and a review of how Jobcentres work in Scotland (with a particular look into how they convey information on devolved benefits to claimants). We are keen to see a ‘no wrong door policy’ being adopted in Scotland (whereby if someone approaches one agency that agency can help sign- post and pass on the information to the correct organisation).
Paragraph Reference:
67
Government Response
Not Addressed
HM Government
Not Addressed
DWP delivers reserved benefits in Scotland and is temporarily delivering some devolved benefits under Agency Agreements on behalf of the Scottish Ministers. We will continue to ensure benefits are delivered effectively with appropriate sign-posting. These initiatives include: • DWP, in partnership with the Scottish Government, has developed a toolkit for Work Coaches to signpost people towards Scottish Government benefits administered by Social Security Scotland. • Links between GOV.UK and MYGOV.SCOT ensure cohesion between services for people when looking for the right benefits online. The first UK Government regular-payment benefit to be replaced by Scottish Government provision is Disability Living Allowance for children, which was replaced by the Child Disability Payment initially in Dundee City, Perth and Kinross and Western Isles from 26th July 2021 (applications for children living elsewhere in Scotland will open in Autumn 2021). • DWP and the Social Security Scotland have recently established a regular Operational Reference Group to look at ways to continuously improve the benefit experience of DWP and Social Security Scotland’s shared customers. The Group will review service delivery issues arising from people looking to access DWP/ Social Security Scotland benefits and consider any improvements for future benefit delivery. DWP staff in Scotland are focused on delivering a user-centred service. They have access to, and are fully aware of, the DWP Customer Charter and the Scottish Social Security Charter. With respect to the Joint Ministerial Working Group on Welfare, it is co-chaired by the Secretary of State for Scotland and the relevant Cabinet Secretary in the Scottish Government, and attended by DWP Ministers, with the primary purpose of allowing Ministers to oversee, engage with and review progress on the implementation of the devolution of social security powers1 set out in the Scotland Act 2016. Its role is not operational.