Source · Select Committees · Home Affairs Committee
Recommendation 20
20
Deferred
Paragraph: 68
Explore innovative ways for the Home Office to reach Windrush communities.
Conclusion
The Home Office should look at more innovative ways of reaching communities, for instance video guides.
Government Response Summary
The government states it has introduced a direct referral to We Are Digital for claimant assistance and monitors this support, but does not address the recommendation to explore more innovative ways of reaching communities, such as video guides.
Paragraph Reference:
68
Government Response
Deferred
HM Government
Deferred
We have listened to stakeholder feedback and introduced a direct referral to We are Digital as part of the claimant assistance support offer. We have set up effective mechanisms with We Are Digital to monitor and quality assure the claims that they submit. We also receive ongoing customer feedback from We Are Digital and continue to listen and respond to feedback received from stakeholders to ensure the support is operating effectively.