Source · Select Committees · Home Affairs Committee

Recommendation 19

19 Acknowledged Paragraph: 68

Community-centred strategy vital for building Windrush compensation trust.

Conclusion
We believe that a community-centred strategy is vital for building trust in the compensation scheme given the pervasive distrust of the Home Office within the affected communities.
Government Response Summary
The government states it is currently reviewing its customer contact strategy and considering feedback from stakeholders and individuals, but does not commit to implementing a specific community-centred strategy.
Paragraph Reference: 68
Government Response Acknowledged
HM Government Acknowledged
We are currently reviewing the customer contact strategy and are considering feedback received from stakeholders and individuals.