Source · Select Committees · Home Affairs Committee
Recommendation 27
27
Deferred
Centralised asylum accommodation issue reporting may not be optimal for all services
Conclusion
While we recognise the value of having an independent, national reporting mechanism for issues with asylum accommodation, we are not convinced that all elements of this service should be delivered through a centralised system. It was therefore encouraging to hear that the Home Office is considering more localised models for the delivery of support. (Conclusion, Paragraph 110)
Government Response Summary
The government acknowledges challenges with solely local AIRE service delivery but recognizes the need to review future delivery options, stating it is currently reviewing performance frameworks and contract scope to inform future asylum contract models.
Government Response
Deferred
HM Government
Deferred
Delivering the AIRE service solely at a local level would be challenging due to its scale, regulatory requirements, and need for consistent 24/7 support. The current model supports over 106,000 asylum seekers and manages high call volumes, requiring accredited advisors, integrated IT systems, and robust safeguarding—capabilities that are not easily replicated by smaller or fragmented providers. While Migrant Help has introduced improvements such as integrated systems, translated webchat, and self-service portals, we recognise the need to review future delivery options. The Home Office is currently reviewing performance frameworks and contract scope to ensure services continue to meet the needs of asylum seekers. As stated above, if Migrant Help does not meet the required standards the Home Office retain the right to consider alternative providers and are currently reviewing performance frameworks and contract scope to ensure services continue to meet the needs of asylum seekers. This work is already being supported by the future asylum contracts next generation contract and delivery model development, which is examining alternative approaches to AIRE service provision. Additionally, as mentioned in our response to recommendation 2, our ongoing contract management review is assessing lessons learned and will inform future decisions.