Recommendation 26

Migrant Help is not contracted to follow up on or monitor issues and does not have sight of the response from providers and the Home Office. This creates a significant gap in accountability. We recognise the value of enabling asylum seekers to raise concerns separately from accommodation providers and the Home Office itself. However, to ensure that concerns are addressed appropriately this system must have appropriate mechanisms for follow up and end-to-end oversight of issues and complaints. These do not currently exist. (Conclusion, Paragraph 109)