Source · Select Committees · Home Affairs Committee
Recommendation 12
12
Acknowledged
Agree new Key Performance Indicators with contract providers and regularly review the regime.
Recommendation
The Home Office should, as a matter of urgency, agree new KPIs with contract providers. In future the KPI regime should be reviewed regularly to ensure that it remains appropriate and relevant. (Recommendation, Paragraph 58) Oversight of subcontractors
Government response summary AI-generated
The government responded by outlining the complexities of the current AIRE service delivery model and stating it is currently reviewing performance frameworks and contract scope, as well as examining alternative approaches for future AIRE service provision. It did not commit to urgently agreeing new Key Performance Indicators (KPIs) with contract providers.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Acknowledged
HM Government · verbatim extract
Acknowledged
Changes to the KPI regime are being developed collaboratively with service providers, as any amendment to the KPI regime require mutual agreement. In light of lessons learned, the department has proposed robust amendments to the existing KPIs, which have been subsequently refined and will be finalised by February 2026. Future asylum accommodation contracts will incorporate enhanced KPI frameworks, building on lessons learned and including mechanisms to review and improve KPIs throughout the contract term. Oversight of Subcontractors
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