Source · Select Committees · Home Affairs Committee
Recommendation 11
11
Acknowledged
Home Office performance management regime remains inadequate, failing to hold providers accountable for contract delivery.
Conclusion
The failings in the current performance management regime mean that the Home Office is not able to properly hold its providers to account. The Home Office has had more than enough time to identify and address the deficiencies in the current Key Performance Indicator framework. Given the increased public prominence and growth in the cost of asylum accommodation, it is unacceptable that the performance management regime remains under review, with no substantive changes, more than two years after the Independent Commission for Aid Impact identified shortcomings in the regime. (Conclusion, Paragraph 57)
Government response summary AI-generated
The government outlined Migrant Help's contractual responsibilities and performance standards under the AIRE contract, noting ongoing improvements but also stating the Home Office is currently reviewing performance frameworks and contract scope. It reserves the right to consider alternative providers if standards are not met.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Acknowledged
HM Government · verbatim extract
Acknowledged
Changes to the KPI regime are being developed collaboratively with service providers, as any amendment to the KPI regime require mutual agreement. In light of lessons learned, the department has proposed robust amendments to the existing KPIs, which have been subsequently refined and will be finalised by February 2026. Future asylum accommodation contracts will incorporate enhanced KPI frameworks, building on lessons learned and including mechanisms to review and improve KPIs throughout the contract term.
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