Source · Select Committees · Home Affairs Committee
Recommendation 80
80
Accepted in Part
Publish routine data and review operations of the Vulnerable Persons Team.
Recommendation
We are disappointed that the Home Office has yet to resume routine publication of data relating to the support in urgent and exceptional circumstances policy and the work of the Vulnerable Persons Team. This information must be published regularly. We also recommend that adequate feedback processes are put in place to ensure a good quality of service is provided by the Vulnerable Persons Team. We call on the Home Secretary and the Permanent Secretary to review the operation of the Vulnerable Persons Team, including the guidance they follow and the sensitivity of the support offered. We also call on Wendy Williams to look at the team as part of her review. (Paragraph 262) The review process
Government Response Summary
The government commits to publishing Urgent and Exceptional Payment and Vulnerable Persons Team data. However, it states it will only consider formalising customer feedback processes and does not address the calls for the Home Secretary, Permanent Secretary, or Wendy Williams to review the team's operation.
Government Response
Accepted in Part
HM Government
Accepted in Part
We are working with our data colleagues to ensure that Urgent and Exceptional Payment and Vulnerable Persons Team data is published. We receive occasional feedback from customers about the service received from the Vulnerable Persons Team and will consider how we can formalise and capture feedback without causing additional stress or anxiety to our customers. We will consider whether the work of the team and the support that can be offered should be more clearly articulated so that customers understand the reach and influence of the team.