Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 12
12
Rejected
Lack of robust evidence on People Survey's impact in driving Civil Service change.
Conclusion
For over a decade, a majority of civil servants have been telling their leaders that they do not believe effective action is taken on the back of People Surveys. External users of the data share these concerns. Given that the Cabinet Office describes the People Survey as a management tool, we were surprised by the lack of robust evidence we received about its impact in driving change across the Civil Service. (Paragraph 54) Civil Service People Survey 25
Government Response Summary
The government disagrees with the overall statement that effective action is not taken from the People Survey, highlighting existing support for departments in analysing results and providing tools for action plans.
Government Response
Rejected
HM Government
Rejected
Whilst the Government disagrees with the overall statement that effective action is not taken from the People Survey, it is recognised that Departmental communication and action will vary, in addition to which, many actions are a longer term mechanism that may be less visible to colleagues. The Cabinet Office is keen to support colleagues across Departments to analyse and utilise their results, and to evaluate and review outcomes of actions taken. We recognise the benefits that action plans hold in terms of accountability and transparency, and many departments already utilise action plans for the People Survey. The Cabinet Office currently provides departments with an online tool to create and track their own action plans; they also provide some team-level resources to help teams act on survey results.