Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 12
12
Paragraph: 68
Publish PHSO Complaint Standards training proportions and targets for NHS and government staff
Recommendation
We welcome the progress that has been made in developing and rolling out Complaint Standards for the UK Government and the NHS. These Standards have the potential to improve the quality of public services and the handling of complaints. Ensuring that staff know about and act on these Standards is critical to achieving these goals. In its response to this report, the PHSO should set out both the proportion and number of all relevant NHS and UK Government staff who have been trained in its respective Complaint Standards, broken down by department where appropriate, and inform us of its targets for training over the 2023–24 financial year.
Paragraph Reference:
68
Government Response
A response document is linked to this report, dated 23 May 2024. Response attribution to this recommendation has not been verified. Read the response document ↗