Source · Select Committees · Public Administration and Constitutional Affairs Committee
Recommendation 29
29
Acknowledged
Paragraph: 97
The Committee is encouraged by five organisations that have volunteered to adopt the UK Central...
Recommendation
The Committee is encouraged by five organisations that have volunteered to adopt the UK Central Government Complaint Standards. We urge the PHSO to continue to engage with Government Departments and public sector organisations to increase this figure, and to report back to the Committee on how proportionate monitoring and reporting on the Standards could be delivered. As an early adopter of the Standards, the Cabinet Office should play a role in working with other Government departments and public bodies to sign up to the Standards by the end of 2023.
Government Response Summary
The government is supportive of the complaint standards and, assuming they are shown to be working in practice, the Cabinet Office should play a role in working with other departments to encourage their adoption.
Paragraph Reference:
97
Government Response
Acknowledged
HM Government
Acknowledged
The Government is supportive of the complaint standards and is pleased that a number of departments, including the Cabinet Office, have come forward as early adopters. Assuming that the Standards are shown to be working in practice it is right that the Cabinet Office, as sponsor department for the PHSO, should play a role in working with other departments to encourage their adoption.