Select Committee · Public Administration and Constitutional Affairs Committee

Parliamentary and Health Service Ombudsman Scrutiny 2019-20

Status: Closed Opened: 22 Sep 2020 Closed: 3 May 2021 14 recommendations 1 report

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2019/20. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary Commissioner for Administration and the … Show more

Clear

Reports

1 report
Title HC No. Published Items Response
Seventh report - Parliamentary and Health Service Ombudsman… HC 843 25 Jan 2021 14 Responded

Recommendations & Conclusions

1 item
2 Recommendation Seventh report - Parliamentary and Heal… Rejected

In May 2020, the PHSO reported to the Committee that it had experienced an increase...

In May 2020, the PHSO reported to the Committee that it had experienced an increase of 13 per cent in demand compared to the previous financial year. Due to the introduction of a new digital casework management system, comparisons between years were not possible. This means that the 13 per … Read more

Government response AI summary
The government rejected the recommendation, stating the information provided was correct, accurate, and already clarified to the committee, therefore no correction was needed.
Read full response →

Oral evidence sessions

1 session
Date Witnesses
23 Nov 2020 Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman, Rob Behrens CBE · Parliamentary and Health Service Ombudsman View ↗

Who gave evidence

2 witnesses
WitnessOrganisationSessions
Amanda Amroliwala CBE · Deputy Ombudsman and CEO Parliamentary and Health Service Ombudsman 1
Rob Behrens CBE · Parliamentary and Health Service Ombudsman Parliamentary and Health Service Ombudsman 1

Correspondence

11 letters
DateDirectionTitle
7 Sep 2021 To cttee Letter from Rob Behrens CBE, Parliamentary and Health Service Ombudsman on the …
7 Sep 2021 From cttee Letter to Rob Behrens CBE, Chair and Ombudsman, Parliamentary and Health Servic…
10 Jun 2021 Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsma…
8 Jun 2021 From cttee Letter to Rt Hon Michael Gove MP, Chancellor of the Dutchy of Lancaster on the …
2 Feb 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
27 Jan 2021 From cttee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Servic…
26 Jan 2021 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
16 Dec 2020 To cttee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Serv…
17 Nov 2020 To cttee Letter from PHSO The Facts, dated 10.11.20
13 Oct 2020 To cttee Letter to and response from Rob Behrens, Parliamentary and Health Service Ombud…
29 Sep 2020 From cttee Letter to the Rt Hon Rishi Sunak MP, Chancellor of the Exchequer on PHSO Fundin…