Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 22
22
Paragraph: 115
Update Key Information Documents to clarify Housing Ombudsman role for shared owners.
Recommendation
The Government should ensure that there is more effective signposting to the Housing Ombudsman for shared owners; it should make it clear that the Ombudsman is their port of call for resolving disputes with landlords once internal mechanisms have failed to resolve an issue. One option would be to do this by updating the Key Information Documents, so that this information is clearly spelled out.
Paragraph Reference:
115
Government Response
A response document is linked to this report, dated 23 May 2024. Response attribution to this recommendation has not been verified. Read the response document ↗