Recommendation 76

We recommend that the Bill include among those permitted to make a complaint to the new homes ombudsman prospective buyers who are forced to pull out of a purchase owing to any behaviour by the developer that is itself grounds for a complaint. We also recommend that the Bill require developers to establish their own complaints procedures and to inform purchasers of their rights under the new homes ombudsman. Finally, we recommend that the Government monitor the performance of the scheme and amend its scope if necessary. (Paragraph 216) 68 Pre-legislative scrutiny of the Building Safety Bill