Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 75
75
Accepted
On balance, we are broadly satisfied with the scope of the new homes ombudsman and...
Recommendation
On balance, we are broadly satisfied with the scope of the new homes ombudsman and with the definition of terms establishing that scope, though we think that the Government should include among those permitted to make a complaint prospective buyers who are forced to pull out of a purchaser owing to the actions of the developer. (Paragraph 215) Pre-legislative scrutiny of the Building Safety Bill 67
Government response summary AI-generated
The Government agrees that prospective purchasers forced to pull out of a purchase should be able to bring complaints to the ombudsman. It clarifies that the draft Bill already allows for this and confirms it will set this expectation with the appointed scheme.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Accepted
HM Government · verbatim extract
Accepted
We agree with the Committee that prospective purchaser who are forced to pull out of a purchase should be able to bring such complaints to the ombudsman. The draft Building Safety Bill already specifies that the scheme may include provision for persons, other than relevant owners of new build homes, to have complaints against members of the scheme investigated and determined under the scheme; and it would be up to the scheme to determine who those other persons are. We will also set this expectation with the Scheme appointed.
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