Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 43
43
Acknowledged
Paragraph: 162
If the Regulator of Social Housing engages as little with tenants as seems to be...
Conclusion
If the Regulator of Social Housing engages as little with tenants as seems to be the case, we are deeply concerned. It is impossible for the regulator to even give the appearance of putting tenants at the centre of its consumer regulation if it does not seem interested in their experience, even where a provider has failed tenants as badly as Clarion did at Eastfields.
Government Response Summary
The government agrees that tenants' voices should be at the center of social housing regulation. The Social Housing (Regulation) Bill will ensure that the Regulator engages with tenants when undertaking inspections. The Regulator has also recently introduced Tenant Satisfaction Measures (TSMs), which will provide tenants with greater transparency on their landlord’s performance. The Government has amended the Social Housing (Regulation) Bill to strengthen tenant engagement with their landlords.
Paragraph Reference:
162
Government Response
Acknowledged
HM Government
Acknowledged
The Government agrees that tenants’ voices should be at the centre of social housing regulation. The Social Housing (Regulation) Bill will ensure that the Regulator engages with tenants when undertaking inspections. The Regulator has also recently introduced Tenant Satisfaction Measures (TSMs), which will provide tenants with greater transparency on their landlord’s performance. The Government has amended the Social Housing (Regulation) Bill to strengthen tenant engagement with their landlords.