Recommendation 41

We did not find the explanation by the Regulator of why Clarion could be compliant in the case of Eastfields to be convincing, especially given the comparison with Croydon Council and Regina Road. Croydon had been found guilty of systemic The Regulation of Social Housing 75 failure because it “simply did not have the systems to identify that things were going wrong”, whereas Clarion “had those systems and processes in place” yet still allowed things to go wrong. The former suggests incompetence; the latter suggests indifference; but our view is that both constitute systemic failure.