Source · Select Committees · Housing, Communities and Local Government Committee
Recommendation 30
30
Paragraph: 117
The Housing Ombudsman’s new power to investigate systemic issues across the sector is an extremely...
Conclusion
The Housing Ombudsman’s new power to investigate systemic issues across the sector is an extremely valuable tool for improving quality across the sector, and we disagree strongly with the assertion that this represents any sort of encroachment on the remit of the Regulator of Social Housing.
Paragraph Reference:
117
Government Response
Not Addressed
HM Government
Not Addressed
We welcome the Committee’s support for our work on systemic issues. Investigating the systemic failures giving rise to complaints is a core aspect of a modern Ombudsman’s role and promotes a positive complaint handling culture. The issues we look at build a picture of the quality of residents’ homes or address sector-wide systemic failings responding to complaints. We publish upcoming report topics for our sector-wide systemic investigations on our website.