Source · Select Committees · Environmental Audit Committee
Recommendation 37
37
Paragraph: 154
We recommend the Government’s present basic energy advice service available in England is upgraded to...
Recommendation
We recommend the Government’s present basic energy advice service available in England is upgraded to a specialist bespoke advice service similar to the Home Energy Scotland network. This should include measures to identify the most appropriate financing programme for each consumer.
Paragraph Reference:
154
Government Response
Not Addressed
HM Government
Not Addressed
User engagement with the Government’s Simple Energy Advice (SEA), continues to grow on a yearly basis as the public seek impartial and bespoke advice on how to improve the energy performance of their homes, including on national and local grants to help finance the installation of improvements. During the year April 2020-March 2021, there was a 450% increase in users of the SEA website and a 400% increase in calls to the freephone helpline compared to the previous year. Any future development of the SEA will be based on an iterative process of user testing.