Select Committee · Environment, Food and Rural Affairs Committee

Reforming the water sector

Status: Open Opened: 19 Dec 2024 3 recommendations 41 conclusions 2 reports

UK water bodies are affected by a number of high-profile threats including agricultural and sewage pollution. The water sector faces other important concerns such as weak resilience of water supply systems and future water security. Water companies providing services have been criticised for their environmental, financial and customer satisfaction performance. As a result of these … Show more

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Reports

2 reports
Title HC No. Published Items Response
8th Report – Failures at South East Water HC 1861 1 May 2026 16 Responded
2nd report - Priorities for water sector reform HC 1001 16 Jun 2025 28

Recommendations & Conclusions

3 items
1 Conclusion 8th Report – Failures at South East Wat… Accepted

Select committees do not often focus directly on the leadership, behaviour and performance of individual...

Select committees do not often focus directly on the leadership, behaviour and performance of individual private companies. The water sector, however, is a highly regulated monopoly provider of services essential to public health. Residents have no choice over their water provider yet rely on them entirely for their lives and … Read more

Government response AI summary
The government acknowledges South East Water's failures and commits to significant reforms of the water sector, including measures from the Water (Special Measures) Act like banning unfair bonuses and ringfencing investment. It also plans to introduce a Clean Water Bill for a single, powerful regulator …
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Department for Environment Food and Rural Affairs
4 Conclusion 8th Report – Failures at South East Wat… Accepted

As regulators told South East Water repeatedly and jointly for over four years, the company...

As regulators told South East Water repeatedly and jointly for over four years, the company needed to invest in new infrastructure to be properly resilient to potential shocks. In particular, single points of failure, supply shortfalls and regional connectivity should have been improved, but the company failed to take action … Read more

Government response AI summary
The government states it is working to strengthen the resilience of supply infrastructure, highlighting the water sector’s PR24 investment programme which commits over £104 billion in investment between 2025 and 2030.
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Department for Environment Food and Rural Affairs
14 Conclusion 8th Report – Failures at South East Wat… Accepted

Continued leadership failure is grounds for leadership change.

Continued leadership failure is grounds for leadership change. Time and again, since 2020, South East Water’s leadership has failed in its fundamental task of supplying water to its customers. That is around six years of poor performance, sometimes with multiple incidents within the same year. Most problematic from a leadership … Read more

Government response AI summary
The government acknowledges South East Water's leadership failures and notes the resignations of the Chair and Chief Executive, indicating that leadership change has occurred. It commits to working with the company and regulators through regular performance meetings during the transition to new leadership.
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Department for Environment Food and Rural Affairs

Oral evidence sessions

11 sessions
Date Witnesses
14 Apr 2026 Caroline Sheridan · South East Water, Chris Train OBE · South East Water, Chris Walters · Musicians’ Union, David Hinton · South East Water, Dr Marcus Rink · Drinking Water Inspectorate, Dr Mike Keil · Consumer Council for Water View ↗
6 Jan 2026 David Hinton · South East Water, Marcus Rink · Drinking Water Inspectorate, Tanya Sephton · South East Water View ↗
9 Sep 2025 David Hallam · Department for Environment, Food and Rural Affairs, Emma Hardy MP · Department for Environment, Food and Rural Affairs, Emma Hardy MP · Department for Environment Food and Rural Affairs View ↗
15 Jul 2025 Chris Weston · Thames Water, Ian Pearson · Thames Water, Sir Adrian Montague CBE · Thames Water View ↗
17 Jun 2025 Sir Jon Cunliffe · Independent Water Commission View ↗
13 May 2025 Chris Weston · Thames Water, Sir Adrian Montague CBE · Thames Water, Steve Buck · Thames Water View ↗
12 Mar 2025 Andy Pymer · Wessex Water, Mark Thurston · Anglian Water, Ruth Jefferson · Wessex Water View ↗
11 Mar 2025 Andrew Beaver · Northumbrian Water, Heidi Mottram · Northumbrian Water, Peter Perry · Dŵr Cymru (Welsh Water), Samantha James · Dŵr Cymru (Welsh Water) View ↗
26 Feb 2025 Liv Garfield · Severn Trent Water, Louise Beardmore · United Utilities, Phil Aspin · United Utilities View ↗
25 Feb 2025 Nicola Shaw · Yorkshire Water, Paul Inman · Yorkshire Water, Susan Davy · South West Water View ↗
21 Jan 2025 David Henderson · Water UK, Dr Mike Keil · Consumer Council for Water, Lawrence Gosden · Southern Water, Stuart Ledger · Southern Water, Tom MacInnes · Citizens Advice View ↗

Who gave evidence

33 witnesses
WitnessOrganisationSessions
Chris Weston · CEO Thames Water 2
David Hinton · Chief Executive South East Water 2
Dr Mike Keil · CEO Consumer Council for Water 2
Sir Adrian Montague CBE · Chair Thames Water 2
Andrew Beaver · Senior Regulation Director Northumbrian Water 1
Andy Pymer · Chief Financial Officer Wessex Water 1
Caroline Sheridan · Non-Executive Director South East Water 1
Chris Train OBE · Chair South East Water 1
Chris Walters · National Organiser, Education and Health & Wellbe… Musicians’ Union 1
David Hallam · Director, Floods and Water Department for Environment, Food and Rural Affairs 1
David Henderson · CEO Water UK 1
Dr Marcus Rink · Chief Inspector Drinking Water Inspectorate 1
Emma Hardy MP · Parliamentary Under-Secretary of State (Minister … Department for Environment, Food and Rural Affairs 1
Emma Hardy MP · Minister for water and flooding Department for Environment Food and Rural Affairs 1
Heidi Mottram · Chief Executive Officer Northumbrian Water 1
Ian Pearson · Chair, Remuneration Committee Thames Water 1
Lawrence Gosden · CEO Southern Water 1
Liv Garfield · Chief Executive Severn Trent Water 1
Louise Beardmore · Chief Executive Officer United Utilities 1
Marcus Rink · Chief Inspector Drinking Water Inspectorate 1
Mark Thurston · Chief Executive Officer Anglian Water 1
Nicola Shaw · Chief Executive Officer Yorkshire Water 1
Paul Inman · Chief Finance Officer Yorkshire Water 1
Peter Perry · Chief Executive Officer Dŵr Cymru (Welsh Water) 1
Phil Aspin · Chief Finance Officer United Utilities 1
Ruth Jefferson · Chief Executive Officer Wessex Water 1
Samantha James · Interim Chief Financial Officer Dŵr Cymru (Welsh Water) 1
Sir Jon Cunliffe · Chair Independent Water Commission 1
Steve Buck · CFO Thames Water 1
Stuart Ledger · CFO Southern Water 1
Susan Davy · Chief Executive South West Water 1
Tanya Sephton · Customer Services Director South East Water 1
Tom MacInnes · Director of Policy Citizens Advice 1

Correspondence

139 letters
DateDirectionTitle
7 Jul 2026 Correspondence from Mark Garth, CEO of Affinity Water, regarding the work of EF…
30 Jun 2026 Correspondence from South East Water regarding leadership updates, dated 22 Jun…
23 Jun 2026 Correspondence from Sir Adrian Montague, Chairman, Thames Water regarding due d…
23 Jun 2026 Correspondence to the Secretary of State regarding London & Valley Water Thames…
3 Jun 2026 Correspondence from the Interim Chair of South East Water regarding its credit …
3 Jun 2026 Correspondence from the CEO of Association of Drainage Authorities regarding Co…
3 Jun 2026 Correspondence to Ofwat regarding Thames Water's restructuring plan, dated 3 Ju…
3 Jun 2026 Correspondence to Thames Water regarding its restructuring plan, dated 3 June 2…
19 May 2026 Correspondence from South East Water in relation to David Hinton resigning as C…
19 May 2026 Correspondence from the Trustees of the Nat West Group Pension Fund regarding f…
19 May 2026 Correspondence from the CEO of South East Water regarding Chris Train's resigna…
1 May 2026 Correspondence to The Trustees of NatWest Group Pension Scheme regarding the EF…
1 May 2026 Correspondence to Louis Babineau, Chair of Fédération des caisses Desjardins du…
1 May 2026 Correspondence to Andrew Fay, Chair of the Utilities of Australia Pty Ltd regar…
14 Apr 2026 Correspondence from Mike Martin MP relating to water supply issues in Tunbridge…
24 Mar 2026 Correspondence from Citizens Advice regarding water bailiffs, dated 6 March 2026
24 Mar 2026 Correspondence from the Consumer Council for Water regarding debt collection pr…
6 Mar 2026 Correspondence from Northumbrian Water regarding debt collection practices, dat…
6 Mar 2026 Correspondence from Hafren Dyfrdwy regarding debt collection practices, dated 2…
6 Mar 2026 Correspondence from Southern Water regarding debt collection practices, dated 6…