Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 29
29
Deferred
Consumer protection gaps and lacking standards permit rogue traders in non-grant retrofit work.
Recommendation
We are especially concerned about the lack of consumer protections and mandatory standards for retrofit work not covered by government grants. This is allowing rogue traders to operate unimpeded. We believe that those who fail certification to carry out government-funded retrofit work should not be allowed to operate in the sector elsewhere. (Conclusion, Paragraph 160)
Government Response Summary
The government announced its intention to conduct a sweeping overhaul of standards and consumer protections for retrofit, exploring options and promising an update in the Warm Homes Plan.
Government Response
Deferred
HM Government
Deferred
In January 2025, Ministers announced their intention to conduct a sweeping overhaul of the system of standards, oversight and consumer protections for retrofit. The Department is exploring a full range of options to determine a new system of oversight that is straightforward for customers and installers to engage with and that ensures the highest levels of quality, and direct pathways to redress when needed. We are drawing insights from a full range of consumer protection models, including those that are government led such as the Gas Safe Register and industry led schemes. The Department will continue working closely with industry stakeholders, installers and consumer representatives to ensure this work contributes to supporting the sector and will provide an update in the Warm Homes Plan.