Source · Select Committees · Energy Security and Net Zero Committee
Recommendation 28
28
Complicated consumer protection and accreditation landscapes undermine trust in home retrofit sector.
Conclusion
The consumer protections and workforce accreditation landscapes are excessively complicated, which makes it challenging for consumers to know who to trust. Many consumers are simply unaware of which schemes they can rely upon and what avenues for redress they have if things go wrong. Recent home insulation scandals, including measures installed under government-funded schemes, have further undermined consumer trust. (Conclusion, Paragraph 159)
Government Response
A response document is linked to this report, dated 18 August 2025. Response attribution to this conclusion has not been verified. Read the response document ↗