Tag
Patient Advocacy
2 recommendations
100% accepted
Tag overview
Government Response
Recommendations in This Theme
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
Role of commissioners in complaints
Commissioners should be entitled to intervene in the management of an individual complaint on behalf of the patient where it appears to them it is not being dealt with satisfactorily, …
- The Parliamentary and Health Service Ombudsman (PHSO) introduced the NHS Complaint Standards in 2022 to provide a consistent approach to complaint handling across the …
Commissioners
Role of commissioners in provision of support for complainants
Consideration should be given to whether commissioners should be given responsibility for commissioning patients' advocates and support services for complaints against providers.
- Local Authorities are responsible for commissioning independent health complaint advocacy services (DHSC/NHS England implementation update to the Thirlwall Inquiry, April 2025). - DHSC and …
Commissioners