Tag
Qualitative Data
1 recommendation
100% accepted
Tag overview
Government Response
Recommendations in This Theme
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
Use of information about compliance by regulator from: Complaints
It is important that greater attention is paid to the narrative contained in, for instance, complaints data, as well as to the numbers.
- The Parliamentary and Health Service Ombudsman introduced NHS Complaint Standards in 2022 which require organisations to promote a learning culture and share narrative learning …
CQC