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Ayrshire and Arran NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 202005289 Sector Health Category Clinical treatment / diagnosis Decided 01 April 2022

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Clinical negligence harms learning Complaint record keeping failures

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Summary

C complained to us on behalf of their child (A) about the care and treatment A received from child and adolescent mental health services (CAMHS). Specifically, C complained that A was unreasonably discharged from CAMHS.

We took independent advice from a child and adolescent psychologist and also from a mental health nurse. We found that there was a delay in CAMHS offering A video appointments following the COVID-19 lockdown but we found that the delay was not unreasonable, as they needed time to set up the necessary IT systems. We also found that all relevant information was taken into account about A's condition before CAMHS decided to discharge A. Therefore, we did not uphold the complaint.

Related reading

View Decision Report 202005289 as a PDF (24.04 KB) Updated: April 20, 2022

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