Source · SPSO (Scottish Public Services Ombudsman)

Golden Jubilee National Hospital

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201906930 Sector Health Category clinical treatment / diagnosis Decided 01 November 2020

View Golden Jubilee National Hospital scorecard

Full decision

Summary

C complained about the treatment which they received at the Golden Jubilee National Hospital. C had undergone a total right hip joint replacement but post operatively reported problems with right foot drop and loss of sensation in the right foot and leg. C was put on medication and referred to physiotherapy but still remained in pain with loss of sensation. C felt that something must have gone wrong during the surgery.

We took independent advice from a consultant orthopaedic surgeon (a specialist in the treatment of diseases and injuries of the musculoskeletal system). We found that there was no indication from the clinical records that complications had been encountered during C’s surgery in that the surgery was completed within normal timescales and that blood loss was within expected levels. It was possible that the sciatic nerve (nerve in the lower back area) could have been inadvertently damaged during the surgical procedure but there was no documentation to support such a view.

While we did not uphold the complaint, we noted concerns about the standard of the record-keeping regarding the brevity of the actual operation notes and whether sufficient discussions about C’s high body mass index (BMI, a measure for estimating human body fat) level, which would increase risks of any surgery, were discussed with them prior to surgery. The concerns were highlighted as feedback to the hospital who have already amended their procedures in an effort to improve learning.

Related reading

View Decision Report 201906930 as a PDF (24.52 KB) Updated: November 18, 2020

View original on SPSO (Scottish Publ… website

Other decisions involving Golden Jubilee National Hospital

Reference Date Summary Outcome
202406685 01 Jun 2026 C complained about the care and treatment the board provided to their late parent (A). A was admitted to hospital … Upheld
202405410 01 Oct 2025 C complained to us that the board failed to provide them with reasonable care and treatment during an appointment for … Upheld
202403107 01 Jun 2025 C complained about the care and treatment that they received from the board when under the care of orthopaedics (specialists … Upheld
202202485 01 Apr 2024 C complained about the care and treatment provided to their spouse (A). A stayed in critical care wards after surgery … Upheld
202111684 01 Mar 2024 C underwent a coronary artery bypass surgery (a surgical procedure that creates a new path for blood to flow around … Upheld
View all decisions for this organisation