Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Grampian NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201809722 Sector Health Category clinical treatment / diagnosis Decided 01 September 2019

Full decision

Summary

Mrs C complained to us about the care provided to her late husband (Mr A) by the practice prior to him suffering a fatal heart attack. In particular, Mr A had reported chest pains three times over a three month period to his GP. The GP had felt the problems were related to a stomach problem, prescribed Gaviscon (medication for heartburn or indigestion) to Mr A and said they had ruled out a cardiac cause for the chest pain.

We took independent advice from a GP. We found that at the initial consultation it was reasonable that the GP had considered that Mr A's long standing stomach problem was responsible for his reported chest pain, and it was appropriate to prescribe medication. There was a question as to whether Mr A was taking the prescribed medication, which may have resolved the stomach problem, and that it was reasonable to pursue that line of enquiry in an effort to resolve the situation. We found that the GP had carried out an appropriate examination and did not uphold the complaint. We also noted that there was no evidence to suggest that had an earlier diagnosis been made, it would have prevented Mr A's sudden death.

Related reading

View Decision Report 201809722 as a PDF (23.9 KB) Updated: September 18, 2019

View original on SPSO (Scottish Publ… website

Other decisions involving A Medical Practice in the Grampian NHS …

Reference Date Summary Outcome
202302300 01 Jun 2025 C complained that the practice failed to adequately investigate and/or diagnose the cause of their persistent cough. C was subsequently … Upheld
202110880 01 May 2024 C complained that the medical practice failed to provide their late parent (A) with reasonable care and treatment after A … Upheld
202206618 01 Feb 2024 C complained that the partnership had not provided the correct care and treatment for their ear infection in their right … Upheld
202202721 01 Jan 2024 C, an MSP, complained on behalf of their constituent (B) about the standard of care B’s late spouse (A) received … Not Upheld
202101442 01 Oct 2023 C complained to the practice about the care and treatment provided to their relative (A). A began to experience abdominal … Upheld
View all decisions for this organisation