Source · SPSO (Scottish Public Services Ombudsman)

Glasgow City Health and Social Care Partnership

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201809055 Sector Health and Social Care Category care in the community Decided 01 October 2020

Poor health and social care integration

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Summary

C complained on behalf of their adult child (A), who has complex care needs and lives with C, about the care and treatment A received from the partnership.

C said that the partnership failed to carry out a reasonable support needs assessment for A and that they failed to prepare an appropriate outcome-based support plan.

We took independent advice from a social worker. We found that the action taken by the partnership in preparing the support needs assessment and outcome-based support plan was reasonable, and it was in line with relevant guidance and policies. We did not uphold the complaint.

Other decisions involving Glasgow City Health and Social Care Par…

Reference	Date	Summary	Outcome
202408872	01 May 2026	C complained about the care and treatment provided to their adult child (A). A experienced a decline in mental health …	Not Upheld
202408118	01 Feb 2026	C, a prisoner, complained that the partnership reduced and then stopped their prescription of co-codomol (a medication used to treat …	Not Upheld
202401251	01 Apr 2025	C complained in relation to their late child (A) and the actions of the social work services. A suffered from …	Not Upheld
202400112	01 Apr 2025	C complained about the care and treatment provided to their adult child (A) by the partnership. A had received care …	Upheld
202210928	01 Nov 2024	C complained about the way that the partnership handled their complaint about the care and treatment provided to C’s late …	Upheld

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Glasgow City Health and Social Care Partnership

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