Source · SPSO (Scottish Public Services Ombudsman)

Clear Business Water

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201807360 Sector Water Category policy / administration Decided 01 September 2019

Complaint record keeping failures

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Summary

Ms C complained on behalf of an organisation. She said that they were not issued with appropriate terms and conditions by Clear Business Water and that Clear Business Water failed to communicate reasonably with them about their concerns. Clear Business Water acknowledged there was a delay in issuing the relevant terms and conditions. They offered to apologise for the error, refund the charges on the account and pay them a sum of money as a goodwill gesture. Ms C confirmed she wished to withdraw her complaint, as it had been resolved to their satisfaction.

Other decisions involving Clear Business Water

Reference	Date	Summary	Outcome
202408977	01 Dec 2025	C complained that the disconnection date of their water supply was not accurately reflected in their billing. C owned a …	Upheld
202101826	01 Nov 2022	C operates a restaurant who contracted with Clear Business Water (CBW) for their water supply. C complained that prices charged …	Upheld
201807739	01 Aug 2020	Mr C complained that Clear Business Water (CBW) unreasonably charged his business premises for water on the basis of estimated …	Upheld
201810094	01 Jul 2020	Mr C complained that Clear Business Water (CBW) had failed to bill him appropriately. Mr C informed CBW that his …	Partly Upheld
201806550	01 Jul 2020	C complained that Clear Business Water (CBW) had failed to bill their organisation accurately. C said that consequently they could …	Not Upheld

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Clear Business Water

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Other decisions involving Clear Business Water