Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Greater Glasgow and Clyde NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201807078 Sector Health Category clinical treatment / diagnosis Decided 01 July 2019

Clinical negligence harms learning

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Summary

Mr C complained that the practice wrongly focused their assessment and treatment on the wrong condition, which caused a delay in him being diagnosed with pancreatic cancer.

We took independent GP advice and found that the care provided, and investigations carried out, were in line with the Scottish Cancer Referral Guidelines. When Mr C's symptoms changed, the appropriate referrals were made. We did not uphold the complaint.

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Reference	Date	Summary	Outcome
202502789	01 Jun 2026	C complained that they were unreasonably removed from the practice list. Practices are entitled to remove patients from their lists …	Upheld
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202403301	01 Oct 2025	C had concerns about the care and treatment that their late parent (A) received from the practice. At the time …	Partly Upheld
202309340	01 Jun 2025	C complained about the care and treatment provided to their late parent (A). A had a terminal illness and was …	Upheld
202310446	01 Mar 2025	C complained about the care and treatment that their adult child (A) received from the practice following their discharge from …	Upheld

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A Medical Practice in the Greater Glasgow and Clyde NHS Board area

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Summary

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Other decisions involving A Medical Practice in the Greater Glasg…