Source · SPSO (Scottish Public Services Ombudsman)

Greater Glasgow and Clyde NHS Board - Acute Services Division

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201804070 Sector Health Category clinical treatment / diagnosis Decided 01 March 2019

View NHS Greater Glasgow & Clyde scorecard

Full decision

Summary

Mr C complained about the treatment he received at Glasgow Royal Infirmary. He had attended as a day case for an Endoscopic Ultrasound Scan (EUS, a minimally invasive procedure to assess digestive and lung diseases) where a biopsy was taken. On the way home after the procedure Mr C became unwell and was taken to another hospital where he was diagnosed with acute pancreatitis (inflammation of the pancreas). He was admitted for treatment and further deteriorated, and it was found he had ruptured his spleen which then had to be removed. Mr C felt that the EUS had not been carried out appropriately and that it had caused his health problems.

We took independent medical advice from a consultant surgeon. We found that the EUS had been performed appropriately but unfortunately Mr C had developed pancreatitis which is a rare but recognised complication of the procedure and there was no evidence of any failings during the procedure. Similarly, Mr C then developed a further rare complication of pancreatitis where his spleen ruptured which is usually as a result of infection or severe inflammation. We did not uphold the complaint.

Related reading

View Decision Report 201804070 as a PDF (23.92 KB) Updated: March 20, 2019

View original on SPSO (Scottish Publ… website

Other decisions involving Greater Glasgow and Clyde NHS Board - A…

Reference Date Summary Outcome
202405247 01 May 2026 C complained about the care and treatment provided to their parent (A). A had dementia and had suffered several falls. … Partly Upheld
202502009 01 May 2026 C complained that they were inappropriately triaged at A&E because sepsis had not been considered, their symptoms and history were … Not Upheld
202409771 01 May 2026 C complained about the care and treatment provided by nursing staff to their late sibling (A), who was admitted to … Upheld
202406274 01 May 2026 C complained about the care and treatment of their adult child (A) following A’s admission to hospital. A had a … Partly Upheld
202405343 01 May 2026 C complained about the care and treatment that their late partner (A) received from the board’s gynaecology and oncology services … Upheld
View all decisions for this organisation