Source · SPSO (Scottish Public Services Ombudsman)

Forth Valley NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201801606 Sector Health Category clinical treatment / diagnosis Decided 01 December 2018

View NHS Forth Valley scorecard

Full decision

Summary

Mr C complained on behalf of his wife (Mrs A). Mrs A was referred to the board by her dentist for a wisdom tooth extraction. After the procedure Mrs A experienced significant pain and other adverse symptoms. She was re-referred to the board by her dentist for further review, however, they did not identify any post-operative issues such as nerve damage, other than that the surgical site was healing slowly. Mr C complained that the dentist failed to provide thorough information about the risks associated with the wisdom tooth extraction, and that the procedure was not performed correctly.

We took independent dental advice. We found that the information and advice provided to Mrs A was clear and in line with national guidance. We also found there was no evidence to suggest the procedure was not performed correctly. We did not uphold Mr C's complaints.

Related reading

View Decision Report 201801606 as a PDF (23.73 KB) Updated: December 19, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Forth Valley NHS Board

Reference Date Summary Outcome
202500014 01 Jun 2026 C complained that the board failed to report an injury to their spouse (A)'s wrist. A was in hospice care … Partly Upheld
202401232 01 May 2026 C, an independent advocate, complained on behalf of B, about the standard of medical and nursing care provided to B’s … Partly Upheld
202405861 01 Feb 2026 C complained about the care and treatment provided to their infant child (A) who was born with a terminal genetic … Not Upheld
202402894 01 Jan 2026 C complained on behalf of their partner (A) about the care and treatment that A received from the board during … Partly Upheld
202403721 01 Jan 2026 C complained on behalf of their sibling (A) in relation to the care and treatment that the board provided to … Upheld
View all decisions for this organisation