Source · SPSO (Scottish Public Services Ombudsman)

Business Stream

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201801389 Sector Water Category incorrect billing Decided 01 November 2018

Complaint record keeping failures

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Summary

Mr C complained that Business Stream were unreasonably double billing him for water. He said that his property had two separate units, one which was a flat originally tenanted but now separately owned, and another that was a vacant commercial unit which had been renovated. Originally there had been a single metered supply but this had now been separated, with each property supplied individually. Mr C said Business Stream were unreasonably billing him for water used by the flat, despite agreeing that it should be charged for water through its council tax bill. Mr C also complained that he was being unreasonably charged property drainage and the charge for a new water connection was too high.

Other decisions involving Business Stream

Reference	Date	Summary	Outcome
202101632	01 Mar 2023	C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the …	Resolved / Early Resolution
202103298	01 Nov 2022	C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was …	Upheld
201900738	01 Dec 2021	C complained that Business Stream had not billed their business accurately. C said that they had been told by an …	Not Upheld
201806006	01 Jul 2021	C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business …	Resolved / Early Resolution
201808488	01 Nov 2020	Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to …	Not Upheld

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Business Stream

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