Summary
Mrs C complained to us that the partnership had refused to backdate her kinship care allowance payments for a child she looked after. Mrs C had been awarded the allowance and wanted this to be paid from the date the allowance had first been introduced, as she had previously obtained a court order for the child. The partnership said that they had not been aware of the court order and awarded payments from the date Mrs C had contacted them.
In response to our enquiries on the complaint, the partnership said that they had reconsidered the matter and had decided to backdate the payments. Mrs C agreed that this had resolved her complaint. We closed our case.
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View Decision Report 201702727 as a PDF (10.88 KB) Updated: December 2, 2018