Source · SPSO (Scottish Public Services Ombudsman)

Glasgow Housing Association

SPSO (Scottish Public Services Ombudsman) Partly Upheld Reference 201702241 Sector Local Government Category neighbour disputes and anti-social behaviour Decided 01 May 2018

Complex police complaints VAWG group transparency

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Summary

Mrs C complained about how the housing association had dealt with her reports of anti-social behaviour and that there had been failures in their communication with her.

We found that, although the association were unable to share the details of the actions they had taken when Mrs C reported anti-social behaviour, they had followed their anti-social behaviour policy and taken appropriate action. We did not uphold this aspect of complaint.

The association acknowledged occasions when their communication was poor and apologised for this. We upheld this aspect of the complaint but did not make any recommendations.

Other decisions involving Glasgow Housing Association

Reference	Date	Summary	Outcome
201703310	01 Dec 2018	Mr C complained that the advisory disabled parking spaces outside the multi-story flat where he lived, were repeatedly impeded by …	Upheld
201707161	01 Jun 2018	Mrs C complained on behalf of her late mother (Ms A) that the housing association failed to take reasonable action …	Not Upheld
201700446	01 Jan 2018	Mr C, who is a community activist who supports and acts on behalf of people in his local area, complained …	Partly Upheld
201603698	01 May 2017	Miss C complained that the association failed to respond reasonably to her reports of the anti-social behaviour of other tenants, …	Partly Upheld
201508698	01 Aug 2016	Ms C, who works for an advocacy agency, complained on behalf of her client (Mr A) that the housing association …	Not Upheld

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Glasgow Housing Association

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