Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Lanarkshire NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201608767 Sector Health Category clinical treatment / diagnosis Decided 01 October 2017

Full decision

Mr A had a background of autism and other additional needs. He attended the practice with problems including diarrhoea, sickness and weight loss. The practice initially considered Mr A’s bowel upset was caused by antibiotics. After approximately three months, the practice referred Mr A to gastroenterology for investigations. However, his background health problems made these investigations difficult. Mr A’s condition continued to deteriorate and he was taken into hospital approximately four months later. Mr A was diagnosed with Crohn’s disease (a long-term condition that causes inflammation of the lining of the digestive system), and died despite surgical management.

Mr and Mrs C complained that the practice failed to provide Mr A with appropriate clinical treatment. They said his condition deteriorated considerably, and that his family and carers specifically raised concerns that he was suffering from Crohn’s disease. They also raised concerns that the practice did not appropriately take into account Mr A’s additional needs. Mr and Mrs C also complained that the practice unreasonably delayed in referring Mr A for a gastroenterology opinion.

Related reading

View Decision Report 201608767 as a PDF (11.2 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving A Medical Practice in the Lanarkshire N…

Reference Date Summary Outcome
202503266 01 May 2026 C complained about the decision of the practice to remove them from their list and about the way that the … Upheld
202500555 01 Dec 2025 C complained that the practice unreasonably failed to take the appropriate action in response to C's elevated prostate-specific antigen (PSA, … Upheld
202408315 01 Aug 2025 C complained about the care and treatment provided to their late parent (A) by a GP Practice. Following a road … Not Upheld
202408314 01 Aug 2025 C complained about the care and treatment provided to their late parent (A) by a GP Practice when A was … Upheld
202108769 01 Aug 2024 C complained about the care and treatment provided to their late spouse (A) by the practice. A was provisionally diagnosed … Upheld
View all decisions for this organisation