Source · SPSO (Scottish Public Services Ombudsman)

Business Stream

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 201608438 Sector Water Category incorrect billing Decided 01 December 2017

Complaint record keeping failures

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Summary

Ms C complained about her liability for water charges, as well as the manner in which she was billed for them by Business Stream. We contacted Business Stream to request information regarding the complaint. They responded by asking to re-open a dialogue with Ms C to attempt to bring the case to a satisfactory conclusion. Ms C listed various matters which she wished to be addressed and the organisation agreed to all of her requests. Ms C was satisfied with this outcome and we therefore closed her complaint without further investigation.

Other decisions involving Business Stream

Reference	Date	Summary	Outcome
202101632	01 Mar 2023	C complained about Business Stream's communication regarding their account. There was also disagreement between C and Business Stream over the …	Resolved / Early Resolution
202103298	01 Nov 2022	C runs a small business and was unhappy with the way Business Stream managed their account. In particular, C was …	Upheld
201900738	01 Dec 2021	C complained that Business Stream had not billed their business accurately. C said that they had been told by an …	Not Upheld
201806006	01 Jul 2021	C purchased a former business premises for conversion to domestic property. At the time of the original purchase the business …	Resolved / Early Resolution
201808488	01 Nov 2020	Mr C complained that Business Stream incorrectly arranged for a meter to be installed at a vacant property belonging to …	Not Upheld

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Business Stream

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