Source · SPSO (Scottish Public Services Ombudsman)

Clackmannanshire Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201607427 Sector Local Government Category improvements and renovation Decided 01 August 2017

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Complaint record keeping failures

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Mr C complained to the council that an energy performance certificate (EPC) for his home was inaccurate as no assessment was carried out. The council advised him that they considered the assessment had been carried out. Mr C was dissatisfied and complained to us. The council provided us with a written statement from the assessor that he had carried out the assessment as noted on the EPC. We decided that there was no firm, objective evidence to allow us to determine whether Mr C or the council's position was correct. Given this, we did not uphold the complaint.

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Clackmannanshire Council

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