Source · SPSO (Scottish Public Services Ombudsman)

Queen Margaret University

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201606885 Sector Education Category complaints handling Decided 01 October 2017

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Complaint record keeping failures

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Summary

Ms C complained that the university’s investigation of her complaint about aspects of the course she was on was unreasonable.

The university proposed a number of specific points of complaint to Ms C, and she accepted them as the basis for her complaint. Given this, the university made enquiries that related to the specific points of complaint, and not to other ancillary issues Ms C raised. We found that the university’s approach to their investigation was reasonable in the circumstances, as was the university’s response to Ms C. We did not uphold Ms C’s complaint.

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201808623	01 Sep 2021	C had enrolled on two short courses run by Queen Margaret University. They made a number of complaints to us …	Partly Upheld
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201507495	01 Sep 2017	Mr C complained on behalf of his daughter (Miss A), who was a third year student at the university. At …	Not Upheld
201405612	01 Jan 2016	Mr C enrolled as a student on a postgraduate course at the university. He complained that a lecturer had been …	Partly Upheld

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Queen Margaret University

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