Source · SPSO (Scottish Public Services Ombudsman)

A Medical Practice in the Lanarkshire NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201602925 Sector Health Category clinical treatment / diagnosis Decided 01 October 2017

Full decision

Summary

Mrs C complained about the care and treatment provided to her late father (Mr A) by his medical practice. Mr A suffered from advanced dementia and was cared for at home by his daughters. Mrs C was concerned that a GP from the practice prescribed Mr A pain relief without consulting his welfare power of attorney (Mrs C’s sister), even though they had agreed to consult her on any medication decisions. Mrs C also felt the medication prescribed resulted in Mr A being over-sedated and contributed to his deterioration in health.

The practice acknowledged that the GP had prescribed some medication without consulting the welfare power of attorney. The GP apologised for this and the practice said that the GP had reflected on the case and had undertaken reading on the Adult with Incapacity (Scotland) Act. The practice said the GP understood that the role of the welfare power of attorney is to act in the best interests of the patient and that they can consent to or decline any treatment, and must be involved in decisions. However, the practice considered the medication prescribed was appropriate.

After taking independent medical advice, we did not uphold Mrs C’s complaints. We found that the medications prescribed by the GP were reasonable and the effects of the medication were appropriately monitored with regular visits and feedback from carers and district nurses. In relation to the GP’s failure to consult the welfare power of attorney, we noted that the GP had apologised for this and had taken appropriate steps to improve.

Related reading

View Decision Report 201602925 as a PDF (11.32 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving A Medical Practice in the Lanarkshire N…

Reference Date Summary Outcome
202503266 01 May 2026 C complained about the decision of the practice to remove them from their list and about the way that the … Upheld
202500555 01 Dec 2025 C complained that the practice unreasonably failed to take the appropriate action in response to C's elevated prostate-specific antigen (PSA, … Upheld
202408315 01 Aug 2025 C complained about the care and treatment provided to their late parent (A) by a GP Practice. Following a road … Not Upheld
202408314 01 Aug 2025 C complained about the care and treatment provided to their late parent (A) by a GP Practice when A was … Upheld
202108769 01 Aug 2024 C complained about the care and treatment provided to their late spouse (A) by the practice. A was provisionally diagnosed … Upheld
View all decisions for this organisation