Source · SPSO (Scottish Public Services Ombudsman)

Glasgow City Council

SPSO (Scottish Public Services Ombudsman) Upheld Reference 201602813 Sector Local Government Category refuse collection & bins Decided 01 January 2017

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Public Infrastructure Physical Hazards

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Summary

Mr C complained that the council failed to take reasonable action to ensure his bins were collected. We contacted the council, who did not respond to our enquiries in full. We therefore upheld Mr C's complaint.

Recommendations

We recommended that the council: apologise to Mr C for the failure to ensure that he receives a reasonable bin collection service; produce a detailed strategy to ensure that Mr C's bins are sufficient in number, are collected regularly in line with the council's obligations and are monitored for a three-month period to ensure collection; and provide this office with a copy of the strategy mentioned above.

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