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A Medical Practice in the Greater Glasgow and Clyde NHS Board area

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201601925 Sector Health Category clinical treatment / diagnosis Decided 01 August 2017
Clinical negligence harms learning Care plan failures

Full decision

Summary

Ms C, who works for an advocacy and support agency, complained on behalf of her client (Mr A) about the care and treatment provided by the practice to his late wife, (Mrs A). Ms C complained that the practice missed an opportunity to diagnose Mrs A with pancreatic cancer and that they failed to send her for a scan.

During our investigation, we took independent advice from a GP adviser. We found that the symptoms Mrs A had presented with were not consistent with pancreatic cancer and, therefore, there was nothing that would alert the practice to the need to arrange further investigations or scans. Therefore, we did not uphold Ms C's complaint.

Related reading

View Decision Report 201601925 as a PDF (10.91 KB) Updated: March 13, 2018

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