Source · SPSO (Scottish Public Services Ombudsman)

Glasgow City Council

SPSO (Scottish Public Services Ombudsman) Withdrawn Reference 201601004 Sector Local Government Category complaints handling (incl social work complaints procedures) Decided 01 January 2017

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Complaint record keeping failures

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Summary

Mr C complained to us about the council's assessment of his mother (Mrs A)'s residential care charges. Mr C did not have power of attorney for Mrs A, and he had not progressed his concerns to a social work complaints review committee (CRC). We looked at the council's handling of the complaint because of the difficulties Mr C was having in progressing his complaint and because the council did not give him a timely response after they received permission from Mrs A's attorney. The council sent a detailed response to Mr C and offered to convene a CRC.

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Glasgow City Council

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