Source · SPSO (Scottish Public Services Ombudsman)

Highland NHS Board

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201508496 Sector Health Category clinical treatment / diagnosis Decided 01 August 2017

View NHS Highland scorecard

Full decision

Summary

Mrs C complained that the board unreasonably failed to provide appropriate clinical treatment following her decision not to agree to a lumbar puncture procedure (a procedure where a needle is inserted into the lower part of the spine to test for conditions affecting the brain, spinal cord or other parts of the nervous system).

Mrs C was referred to a neurologist at Raigmore Hospital as she was experiencing a range of neurological symptoms. The neurologist conducted an examination, but made no definite findings. Mrs C advised that she did not wish to have a lumbar puncture. A range of scans were subsequently performed, but no definitive diagnosis was reached. Mrs C was subsequently seen by a second neurologist, who again raised the possibility of the lumbar puncture. Further scans were performed, however no definite diagnosis was reached over the course of approximately one year.

Mrs C raised a number of concerns, including that she was repeatedly pressured to have the lumbar puncture, that blood tests were not performed timeously, and that she had received inconsistent information from the two neurologists about her condition and the results of scans. The board considered that the care and treatment provided had been appropriate.

We took independent advice from a neurologist. We did not find evidence in the medical records to suggest that the neurologists acted inappropriately in offering the lumbar puncture. We found it would have been good practice for the blood tests to have been performed, but noted this was usually done before a patient would be seen by a neurologist. We found that the information provided to Mrs C about the scans and her condition was of a reasonable standard, given the complexity of her case, and that there were different views among the radiologists who reviewed the scans. On balance, we did not uphold Mrs C's complaint.

Related reading

View Decision Report 201508496 as a PDF (11.5 KB) Updated: March 13, 2018

View original on SPSO (Scottish Publ… website

Other decisions involving Highland NHS Board

Reference Date Summary Outcome
202408152 01 Jun 2026 C complained about the care and treatment provided to their child (A). A was urgently referred to the Child and … Upheld
202306996 01 Mar 2026 C complained that the board did not take reasonable action regarding their referrals. C was privately assessed by specialists in … Upheld
202307598 01 Sep 2025 C complained on behalf of a family member (A) about the care and treatment that A received during two presentations … Upheld
202404349 01 Aug 2025 C complained about the care and treatment provided to their late parent (A). A was admitted to hospital due to … Upheld
202300524 01 Jul 2025 C complained about the care and treatment that the board provided to their parent (A). The complaint relates to several … Not Upheld
View all decisions for this organisation