Source · SPSO (Scottish Public Services Ombudsman)

West Lothian Council

SPSO (Scottish Public Services Ombudsman) Not Upheld Reference 201508421 Sector Local Government Category primary school Decided 01 January 2017

View West Lothian Council scorecard

Complaint record keeping failures

Full decision

Summary

Mr and Mrs C raised a number of issues regarding the handling by the council of their complaint relating to their child's school. During our investigation, we were satisfied that, based on the available evidence, the council had investigated the various issues raised by Mr and Mrs C in line with appropriate procedures and taken reasonable action based on this. We therefore did not uphold Mr and Mrs C's complaint.

Other decisions involving West Lothian Council

Reference	Date	Summary	Outcome
202303701	01 Aug 2024	C, the complainant, is a tenant of the council. They complained about the council’s refusal of an application for mutual …	Upheld
202108359	01 Jul 2024	C, a support and advocacy worker, complained on behalf of their client (A) who had looked after their grandchild since …	Upheld
202101028	01 May 2023	C complained that the council had failed to handle their planning application correctly. C said that the council had failed …	Partly Upheld
202004993	01 Apr 2022	C complained that the council failed to reasonably respond to reports of anti-social behaviour that C had made against their …	Upheld
201903967	01 Dec 2020	C complained about the way the council had handled their reports of noise nuisance about a local village hall. The …	Partly Upheld

View all decisions for this organisation

Source decision Back to decisions list

West Lothian Council

Full decision

Summary

Related reading

Other decisions involving West Lothian Council